A vehicle has been invoiced and the customer has been billed. The DMS shows the sale. The general ledger shows the receivable. The car is still on the forecourt. Or worse, the car was handed over three weeks ago and the delivery note never came back.
Either way, the finance team is in a meeting working out which "paid-not-cleared" debtors are real customers and which are paperwork ghosts. Every group has this meeting. Most have it monthly. None of them want to.
"We could have the best systems in the world, but if they're not being used properly and the processes aren't being followed, you're at risk."
Nobody funded them. They sat on a customer's driveway, then on the forecourt, then in a compound at the back of the site. The longer they sit, the more they are worth less than they were when they came in. The DMS records the acquisition. Nobody records the ageing.
Trade stock is the line on the balance sheet that quietly walks itself down.
"The old-fashioned sales managers knew that their stock was cash, that it was an investment. The newer, younger sales guys don't make the connection that that's four million worth of cash they have responsibility for."
Across every audit we have ever run, in every market, on every brand, on every size of group, the figure is consistent. Around 11% of the vehicles on the DMS are inaccurate in their location, their status, or their existence.
Vehicles invoiced and not delivered.
Vehicles delivered and not invoiced.
Vehicles on the lot that nobody put in the system.
Vehicles in the system that nobody can find.
Most groups have normalised this, but it does not mean it is normal.
Every discrepancy comes with a timestamp, a site, a VIN, and photo evidence. Nothing is on trust.
Sold-not-invoiced vehicles · 48 hours · $300k recovered
A 37-site European dealer group ran their first TripleMatch audit and surfaced 259 sold-not-invoiced vehicles. Close to $300,000 in revenue returned to the business within forty-eight hours, recovered from stock that had already left the forecourts and was still accruing floorplan interest.
Every vehicle was on the DMS as live stock. None of them were on the lot.





